Terna’s concerns

Terna’s main business is to provide a service that is indispensable for the entire electric system and to ensure electricity to everyone in Italy. Although the end users of the electricity service are not direct customers of Terna but of companies that distribute and sell electricity, the essential role it performs in the electric system makes the Company ethically responsible for the service to the entire country. Terna therefore is very conscious of the responsibility entrusted to it by the government licence and makes the latter’s objectives its own:

  • to provide a secure, reliable, continuous, and cost-effective service;
  • to keep the transmission system efficient and develop it;
  • to observe the principles of impartiality and neutrality in order to ensure equal treatment for all grid users.

Terna’s activities intrinsically produce a heavy impact on the environment: electric infrastructure has a tangible, visible presence, embodied in the large pylons of lines. Therefore, the reduction of the impact of lines is another major objective. The Company considers respect for the environment and local communities a behavioural rule that can trigger a virtuous circle. It preserves natural and cultural heritages, while facilitating the acceptance and construction of new infrastructure, thus generating economic benefits for shareholders and society as a whole, which benefits from a more efficient and less costly service.

The role of human resources in Terna’s activities is crucial. The renewal of technical capabilities that are distinctive, and often rare or unique in the electricity industry, constitutes an essential element of Terna’s approach to sustainability. Another element, which is equally important, is concern for occupational safety, a concern that is made even more acute by the fact that many operating activities are characterised by particular risks, such as working at many metres off the ground and maintenance work on live wires.