Stakeholders

Stakeholderi engagement

When it was defining its Code of Ethicsi, the top management actively participated in establishing eight categories of Terna’s most significant stakeholders in terms of the continuity of the relationship and the significance of the impact the Company had on them and vice versa.

Stakeholder Commitments Monitoringi and verification instruments
SHAREHOLDERS, FINANCIAL ANALYSTS, AND PROVIDERS OF CAPITAL 

 

  • Balanced management of financial, security, and service-quality objectives.
  • Creation of short- and long-term value for shareholders.
  • Corporate Governance aligned with best practices.
  • Adoption of risk anticipation and control systems.
  • Attention to shareholders and prompt and symmetrical information to them.
  • Commitment to avoid insider trading.
  • Road shows, dedicated meetings, website, and dedicated e-mail.
  • Sustainability rating.

EMPLOYEES

 

  • Safeguard of the physical safety and personal dignity of employees.
  • Non-discrimination and equal opportunity.
  • Investment in professional growth.
  • Recognition of individual ability and merit.
  • Yearly survey of people- satisfaction and internal communication instruments.

SUPPLIERS

  • Appropriateness of competing on the basis of price and quality.
  • Transparency and the keeping of agreements and contractual commitments.
  • Transparent procurement processes.
  • Supplier qualification, including with quality, environmental, and social certifications.
  • Anti-mafia and anti-money-laundering measures with suppliers.
  • Procurement portal, direct meetings.
GRID USERS, CUSTOMERS, AND BUSINESS PARTNERS

 

  • Efficient and quality service constantly aiming to improve.
  • No arbitrary discrimination among players.
  • Confidentiality of information regarding grid users.
  • Consultation Committee of the Grid Code, dedicated meetings.
REGULATORY AUTHORITIES AND AEEG INSTITUTIONS

 

  • Transparent, complete, and reliable information.
  • Meeting deadlines.
  • Fair and cooperative approach to facilitate the regulatory task.
  • Periodical meetings.

INSTITUTIONS AND ASSOCIATIONS



  • Represent Terna’s interest and positions in a transparent, rigorous, and  consistent  manner, avoiding collusive conduct.
  • Ensure the utmost clarity in relations.
  • Direct participation on technical committees. 
MEDIA, OPINION GROUPS, SCIENTIFIC COMMUNITY

 

  • Public and uniform dissemination of information.
  • Exclude exploiting and manipulating information for the benefit of the Company.
  • Seek areas of cooperation in reciprocal interest with groups representing stakeholders.
  • Presentation and distribution of the sustainability report, organisation of seminars and workshops, targeted investigations.

SOCIETY AND LOCAL COMMUNITIES

 

  • Ensure the security, reliability, quality, and cost-effectiveness of the service over time.
  • Assessment of the long-term effects of the Company’s decisions.
  • Reduction of the environmental impact of the Company’s activities.
  • Prior discussion with local institutions to carry out investment in a way that respects the environment, the landscape and local interests.
  • Support for initiatives with social, humanitarian, and cultural value.
  • Produce evidence of the implementation of the environmental and social policy.
  • Consultation process in planning the electric grid. Sample survey of the population.