Climate surveys

At the beginning of 2009, the People Satisfaction climate survey, conducted for the first time in 2007 and addressed to all employees, was repeated. As usual, the questionnaire was filled out anonymously to encourage employees to participate freely in the survey. With regard to blue-collar workers, in addition to sending them hard copies of the questionnaire, the Company organised a series of local focus groups, which involved 185 workers selected at random. This kind of dialogue was highly regarded, with positive effects also on participation in the survey. The overall redemption rate was 70%, the same as in the preceding year. As in the previous editions, the survey enabled the Company to develop initiatives addressed to its human resources in particular with regard to manager training and internal communication.

Relations with unions

The Protocol on the Industrial Relations Systems, which regulates relations with trade unions at the company level, defines a system of relations based on prior and/or periodical bargaining, discussion, consultation, and information.

In the three-year period 2007-2009, bargaining with the unions led to the signing of 31 agreements.

With specific regard to 2009, particular mention should be made of the signing with the national union heads of the agreement on the funds to be earmarked for the institution of the result bonus for 2009 and 2010, with increases of, respectively, 4.5% and 14.5% with respect to 2008.

Finally, it should be noted that a prior discussion was held regarding the new organisational structure of the Operations Italy Department, as well as that specific meetings regarding training took place.