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stakeholders

Stakeholders
2009 sustainability report
A letter to our stakeholders
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  • Sustainability in Terna
  • Responsibility for the electricity service
  • Economic responsibility
  • Environmental responsibility
  • Social responsibility
  • Profile
Performance
  • Highlights
  • Interactive Charts
  • Indicator tables
  • Stakeholder paths
Global reporting initiative
  • Profile
  • Performance indicators
  • G3 and Global Compact
  • Report
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biodiversity equal opportunities solidarity
investment objectives governance
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Corporate Website   |   Annual Report 2009

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Sustainability in Terna

  • A letter to our stakeholders

  • 2009 sustainability report

    • Boundary
  • Terna’s concerns

  • Governance of sustainability

    • Management policies and systems
    • Internal organisation
  • Sustainability results and objectives

  • Disputes and litigation

  • Promotion of Corporate Social Responsibility

  • Sustainability indices

  • Awards

  • Medium-term prospects

  • Stakeholders

    • Shareholders
    • Employees
    • Grid users
    • Society and local communities
    • Suppliers
    • Media, opinion groups

Responsibility for the electricity service

  • Our approach

  • The security of the electric system

  • Information security

  • Service continuity and quality

  • Grid development

    • Grid development in 2009
    • Connection of new infrastructure
  • Infrastructure maintenance

  • Engineering and innovation

    • Projects

Economic responsibility

  • Our approach

  • The Strategic Plan

  • Revenue structure

    • Revenue for pass-through items
    • Incentive schemes
    • The cost in end users’ bills
  • Risk management

    • Coverage of the Company’s pension plans
    • Climate change: risks and opportunities
    • Other risks
  • Economic impact

    • Value added
    • Other economic effects
    • Donations
  • Relations with shareholders

    • Share performance
    • Total Shareholder Return
  • Relations with suppliers

    • The qualification process
    • Contract work
    • Improvement objectives
  • Relations with electricity service operators

    • New rules for dispatching services

Environmental responsibility

  • Our approach

  • Lines and local communities

    • Consultation
    • Territorial characterisation criteria
  • Environmental impact reduction

    • Work on the grid
    • Mitigation
    • Worksite management
  • Biodiversity

    • Lines in protected areas
    • Impacts on biodiversity
    • Lines and birdlife
  • Energy consumption

  • The emissions

    • Other emissions of CO2
    • Refrigerants
  • Initiatives to reduce emissions

    • Containment of SF6
    • Energy conservation
    • Mobility
  • The Grid Development Plan and CO2 reduction

    • Reduction of grid losses
    • Improvement of the production mix
    • Connection of plants using renewable energy
  • Resource use and waste management

    • Resources
    • Waste
  • Costs for the environment

    • Accounting method

Social responsibility

  • Our people: the approach

  • Personnel changes

  • Search and selection

  • Training

    • The training numbers
  • Development and management

    • Benefits
  • Diversity and equal opportunity

  • Internal communication

  • Occupational health and safety

    • Occupational injuries
  • Industrial relations

  • Society: our approach

  • Human rights

  • Prevention of corruption

  • Institutions and Associations

    • Italian associations
  • Initiatives in communities

    • 2009 initiatives

Profile

  • The Terna Group

  • Ownership structure

  • Corporate Governance

  • Processes and organisation

  • Activities abroad